Overview
Yombu is a community of entertainers working together to provide amazing services for children and parents in the US. We are passionate about making it easy to be an entertainer and simplifying the booking, payments and scheduling, so you can focus on the fun part of entertaining.
When entertainers use our platform, they represent us as a brand. As representatives of Yombu, we have some general rules and regulations that govern entertainers and the services that are provided on our marketplace.
Jump to any of the sections below by clicking on one of the links:
Representing Yombu
Don't bring the marketplace into disrepute: As an entertainer on our marketplace, you are expected to maintain a professional image and uphold our brand's reputation. You should not engage in any behavior that could harm the marketplace's image, such as using offensive language, sharing inappropriate content, or engaging in illegal activities.
Represent the marketplace when performing at events booked through us: When you work at events that were booked through our marketplace, you are representing our brand, as well as your own. You should conduct yourself professionally, arrive on time, and deliver a high-quality service that meets the client's expectations.
Communicate Effectively
Communicate promptly with us: We expect all entertainers to maintain open communication with us. This includes responding promptly to messages and notifications, updating your availability, and providing feedback on incidents that might occur at events.
*Trying to change services or the time booked directly with our clients, will result in disciplinary action and possible removal from the platform.
Communication with our clients: Once a client has made a booking and you have accepted it, they may contact you via the app through their customer account. We require entertainers to communicate clearly and answer any questions the clients might have about the services prior to the event.
*Clear communication also includes, greeting the client when arriving and saying goodbye when leaving their event.
Communicating with each other: As an entertainer on our marketplace, you are part of a community of like-minded individuals who share a passion for their craft. You are encouraged to interact with other members of the community in a positive and respectful manner, offering support and feedback where appropriate. Any behavior that is deemed to be disrespectful, offensive, or disruptive to the community may result in account suspension or removal.
Services
Proficiency: Yombu has a reputation for providing quality entertainment and we carefully vet entertainers that join our platform to keep the standard high. If you are listed for a service on our marketplace, please make sure you are confident that you can provide the service at a high standard.
Provide the Service booked: When you accept a booking through our marketplace for a service, you are obligated to provide that exact service. You are responsible to ensure that you have the required equipment, stock and know-how to deliver the booked service at the level of quality the client expects.
The Yombu Guarantee. We are so confident about our vetting process and the services that our entertainers provide that we offer clients a refund if they aren't happy with the entertainment. Although this rarely happens, in circumstances where a client is unhappy with the service they received, they may be refunded between 20 - 100% depending on the specific situation.
*After a thorough investigation and hearing both sides of the story, if a client is refunded for a service that wasn't up to standard, your expected pay will be affected in proportion to the percentage refunded.
Client Privacy
- Protect our clients privacy: You should respect the privacy of our clients and not share their personal information or event details with anyone outside of the marketplace. Any information that is shared with you in the course of a booking should be treated as confidential.
- Promotional material: You should not contact our clients directly with promotional offers, as this could damage our relationship with them. If you have any promotional materials or offers that you would like to share with our clients, please contact us first.
- Pictures: Taking pictures of our clients or the children attending their party without their prior consent is strictly prohibited. Please be sure to discuss this with clients beforehand if you would like to take pictures at their party.
Contact Information
- Your contact information: It is the responsibility of each entertainer listed on our marketplace to keep their contact information up to date. This includes mobile phone numbers, email addresses and home addresses. Failure to update your contact information when it changes can result in missed bookings.. Please keep it up-to-date.
Disciplinary Procedures
Three strike rule: For minor infractions such as 2 - 3 star reviews or arriving late at events, we have a three strike rule. Infractions like canceling an event (without extenuating circumstances), receiving a 1 star review, hate speech or racism of any kind will result in immediate removal from our platform.
- Bad reviews: We know as well as anyone that not every event goes perfectly and a variety of factors can effect the entertainment. If you receive anything under a 3 star review for a service you provided to a client, our community manager will be in touch the Monday after the event to get your side of the story and will decide on the appropriate action to take.
In most cases, a poor review will result in a 20% refund to the client. If, however, a client is very unhappy about a service you provided and demands a full refund, we will arrange a Zoom call between you, the client and our community manager (who will act as mediator) to agree together on a resolution everyone is satisfied with.
*In extreme circumstances, if we discover you acted with willful negligence at an event, or endangered members of the public, we reserve the right to immediately cancel your profile and remove your account from our marketplace.
Use of hate speech or racism: Will result in immediate removal of an account. Our marketplace has a zero-tolerance policy for hate speech and racism. Any use of such language, whether directed towards clients, fellow entertainers or our administrators, will result in immediate removal of your account. We believe in creating a safe and inclusive environment for all members of our community, and we will not tolerate any behavior that goes against these values.
- Canceling Bookings: Canceling or refusing to take bookings that you have already accepted without certain extenuating circumstances (family emergencies, sickness or accidents) will result in cancelation of your account and removal of your profile from our marketplace.
- Arriving late: We expect all entertainers to practice sound time management when working on our marketplace, which means showing up to events on time. If entertainers show up late 3 times or more for events booked through us, we may cancel your account.
We hope that you enjoy working on our marketplace and being a part of the Yombu community. If you have any questions about our rules, comments or suggestions, please get in touch with our community manager, whose details are listed below.
Community Manager - Michelle May
Email - community@yombu.com
Phone - +1 646 921 1444 (During office hours)
