Contact
Real people, quick replies
We’re a small team obsessed with making party-planning easier. A question, a recommendation, or a hand with a booking: you’re always talking to a real human, and we’re only an email away.
How to reach us
Whichever fits your question, both land with a real person on our team.
Email us anything
Questions before you book, help choosing an entertainer, or just want to talk through your party plans? Drop us a line and a real person will get back to you, usually the same day.
Email hello@yombu.comAbout an existing booking
If you’ve already booked an entertainer, the fastest way to reach us, or them, is to reply directly to your booking confirmation email. It keeps everything about your party in one thread so nothing gets missed.
Read booking FAQs
- Support hours
- Mon – Fri, 9am – 5pm
- Response time
- Usually the same day. Weekend messages by Monday.
- Venues, partners and press
- The same inbox reaches us. Yombu connects you with independent local entertainers, and bookings happen online and over email, so there’s always a clear record of your party.
What happens after I send a request?
We notify matching local entertainers and confirm who's genuinely free for your date and time. You'll get an email with confirmed options, prices, and reviews — then you pick your favorite and book in a couple of taps. You're never locked in until you choose.
How does pricing work? Are there hidden fees?
Each entertainer sets their own transparent price, shown upfront as a clear "from" rate. You see the full price before you book — no surprise booking fees. If your venue is far from the city center a small travel fee may apply, and we'll always confirm that before you pay.
What if I need to cancel or reschedule?
Plans change, especially with kids. Cancel up to 7 days before your event for a full refund, free of charge. Cancel after that and you're refunded 50% of what you paid. You can reschedule or move indoors free of charge up to 48 hours before the start time. See our refund policy for the full details.
I already booked — how do I reach my entertainer or change something?
The fastest way is to reply directly to your booking confirmation email — it keeps everything about your party in one thread. Need a hand from us? Email hello@yombu.com any time and we'll jump in.