Peace of mind
Refund Policy
Plans change, especially with kids. Here’s exactly what happens if you need to cancel or reschedule, so there are no surprises.
On this page
If you need to cancel
7+ days before
Cancel for any reason and we refund you in full, free of charge.
Full refund
7 days to 48 hours before
Your entertainer has started holding the date, so we refund 50% of your booking.
50% refund
Within 48 hours
The time is fully reserved for you and can’t be rebooked, so the booking is final.
Non-refundable
Rescheduling & weather
You can also reschedule or move your party indoors free of charge up to 48 hours before the start time. Handy if the weather turns or plans shift.
How refunds are paid
Refunds go back to your original payment method, typically within a few business days. Questions about a cancellation or refund? Email hello@yombu.com and we’ll sort it out.
Part of our Terms
This policy is part of our Terms of Service. For more on how booking and protected payments work, see the FAQ.
Before you book
Everything that makes a Yombu booking feel safe, and where to turn if you need a hand.
How booking works
From your party request to confirmed options in about two hours, and how your money stays protected.
Browse the FAQTerms of Service
The plain-English agreement behind every booking made through Yombu.
Read the termsNeed a hand?
Changing a date or sorting a refund? Email our team and we’ll handle it personally.
Get in touch